The Director of Researcher Engagement reports to the Associate CIO, Research Computing (RC) and manages the group responsible for initial interactions with researchers. This group is composed of system and storage administrators, programmers, visualization analysts, and training specialists who work directly with researchers and may also have duties and responsibilities with other groups in RC and with academic departments. This group acts as the first tier of incident and request response for the RC ticketing system. This role develops and maintains relationships with academic departments, other areas of RC, other departments in OIT, and the national research computing and data community.
The Director of Researcher Engagement has the depth of technical knowledge and proven judgment and integrity to guide their team and implement a strategy that engages academic researchers and staff, and provide high-level technological support in alignment with the mission of the organization.
The Director provides leadership and oversight of the core functions of researcher engagement to ensure service excellence, efficiency, and operational effectiveness.
We are looking for an individual who strives for high performance and someone who establishes and maintains effective customer relationships and seeks to gain their trust and respect. A creative person with strong organizational, technical, and planning skills, the Director of Researcher Engagement possesses strong interpersonal and communication skills. The Director also has a strong commitment to service, teamwork and collaboration.
OIT hires individuals of all backgrounds; we value and appreciate different perspectives and talents. OIT fosters an organization-wide commitment to service excellence, continual improvement, and continuous learning.
Bachelor’s degree in a related field. Advanced degree in a field related to research computing, preferred.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW