Temporary - Client Services Representative

Requisition # 2020-11542
Date Posted 1 month ago(3/2/2020 12:04 PM)
Department
Health Services
Category
Health Services
Full-Time / Part-Time
Temporary
Application Deadline
4/2/2020

Overview

University Health Services is seeking a self-motivated, knowledgeable, energetic, and flexible administrative assistant.

University Health Services (UHS) at Princeton University is a fully accredited (Accreditation Association for Ambulatory Health Care, or “AAAHC”) health care facility. Located in the McCosh Health Center, the Caldwell Field House and Dillon Gym, UHS provides comprehensive health services to more than 7,500 Princeton undergraduate and graduate students, and specialized services to Princeton University faculty, staff, and employees who experience work-related injuries and illnesses, or who require consultations regarding international and travel medicine.

UHS hires individuals of all backgrounds.  We build on our staff’s diversity--recognizing, valuing, and appreciating the different perspectives, talents and energy of all.  UHS invites all its employees to make a valuable contribution in this regard. We firmly believe that being an inclusive and culturally responsive community is one of the foundations of a vibrant, relevant organization. We aspire to develop the mindsets, knowledge and abilities to build equitable and inclusive systems, teams and culture.

Responsibilities

The Casual Client Services Representative, UHS, provides high quality customer service to internal and external customers, including the students.  As the "face" of UHS, the Client Services Representative is tasked with providing service in a welcoming and professional manner, in keeping with the established mission and values of UHS.

 

Client/Customer Service

  • Provides high quality client/customer service to students and patients consistent with UHS standards.
  • Greets the patients and documents their arrival for appointments and urgent care services; provide directions to their designated waiting area.
  • Responds to patients’ concerns and emotional state professionally and appropriately, especially when students presenting are ill.
  • Maintains a professional demeanor despite the volume of presenting patients and multiple competing demands in a very busy practice setting.
  • Listens carefully to students’ concerns, helping them determine the best appointment options for them, making appropriate decisions regarding which practitioner and time frame is best suited for that particular concern and correctly documenting and acting on this information.
  • Exhibits superior communication skills and professionalism in order to provide a safe and confidential interaction with the students recognizing that this is a high priority in this sensitive and specialized area.
  • Responds timely to patients’ questions or concerns (issues regarding insurance, their bills, appointment rescheduling, referrals, etc.) If unable to answer a question, the CSR will direct the patient to someone who can, and stays on the line or with the patient until it is certain they have received a response to their inquiry.
  • Uses service recovery techniques and principles when a customer is dissatisfied.

 

Administrative Support

  • Utilizes Medicat (UHS’ practice management system) for all workflow, including electronic health records (EHR) management, financial transactions, data reporting, and scheduling.  Follows standard operating procedures regarding scheduling guidelines; reviews the practitioner’s notes, outside specialist referrals, and completed laboratory and radiology results, and provides printed documentation when necessary. 
  • Schedules immunization appointments, based on a thorough knowledge of immunization sequencing.
  • Scans medical documents as required by the paperless charting system (radiology and laboratory results, as well as outside consultations and test results).
  • Assists with arrangements for transportation for patients
  • Rotates through other UHS areas in a support role when needed.
  • Becomes cross trained with all the duties of the front desk.

Qualifications

ESSENTIAL

  • High School Diploma
  • 3-5 years of experience in a customer service role in a healthcare organization
  • Customer service training, aptitude, and presentation, on the phone and in person
  • Ability to work evenings and weekends and to accommodate changes in work schedules
  • Knowledge of Electronic Healthcare Records software

 

PREFERRED

  • Quality & Performance Improvement Training

 

Be advised that you will be contacted only if there is further interest in your application. Your candidate dashboard may not display status updates for this requisition.

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Salary Grade

TMP, 001

Standard Weekly Hours

0.00

Eligible for Overtime

Yes

Benefits Eligible

No

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

Review

Valid Driver’s License Required

No

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