Senior IT Application Manager (Collaboration and Content Management)

Requisition # 2021-12923
Date Posted 6 months ago(6/11/2021 4:34 PM)
Department
Software and Application Svs
Category
Information Technology
Job Type
Full-Time

Overview

Princeton University’s Office of Information Technology (OIT) is seeking a Senior IT Application Manager to lead its Enterprise Collaboration and Content Management (ECCM) team.  The ECCM team is responsible for developing high quality, enterprise solutions that enhance and extend the standard suite of services available from 3rd party vendor applications and service platforms licensed by the University, such as Microsoft 365 (SharePoint, Teams, OneDrive), OnBase, and Zoom. 

 

The Senior IT Manager Enterprise Collaboration and Content Management, oversees the daily activities of project teams to ensure successful delivery of commitments as defined by the project slate.  Leading a team of developers, administrators, and system analysts, the manager provides guidance as well as hands-on assistance with technical work related to system analysis, solutions development, system administration, and integrations.  This role also ensures that production applications function at or above service level agreements.  The Senior IT Manager also:

  • Manages and administers existing ECCM tools supported by the team, as well as assists in the research and implementation of new software for the institution.
  • Reports on project statuses, platform analytics/data, adoption of tools, and risks.
  • Stays abreast of new features and platform changes. Optimizes platform settings and configurations to secure ECCM platforms while enabling features that best meet the needs of our campus users.
  • Manages vendor relationships, effectively represents business units and departments that use these tools, and works toward enabling the best value from the University’s investment in these platforms.
  • Develops and maintains governance and security guidelines as well as approval processes for managing API and SDK capabilities related to the ECCM platforms.

The Senior IT Manager reports to the Director.  As a manager, this role is responsible for creating a highly productive team by fostering collaboration among direct reports, customers, and service providers.

Responsibilities

Management 

  • Drives the development and expansions of collaboration and content management tools to improve productivity of our campus users.
  • Serves as a subject matter expert (SME) on collaboration and content management platforms. Leads decision processes related to development, architecture, tool selection, and global admin activities related to these platforms.
  • Provides hands-on technical leadership and may perform technical tasks as required by the individual applications.
  • Ensures that organizational solutions are aligned with enterprise architecture standards and principles.
  • Consults with OIT peers, package vendors, and customers on application needs and issues.
  • Ensures high degree of confidence in work product and services among customers. Designs, coordinates, and participates in activities to engage campus users and promote user group communities.
  • Develops and maintains optimal customer relationships and vendor relationships. Actively participates in contract and budget related discussions pertaining to collaboration and content management tools.
  • Maintains a strong understanding of product roadmaps, features and functionality.

Project Oversight 

  • Ensures that project and service commitments are met within the allotted time and budget.
  • Establishes team project priorities, determines staffing models, advocates for and manages necessary resources, negotiates deliverables, monitors progress, resolves problems, and communicates with stakeholders.
  • Actively engages with vendors on projects that require partnerships between OIT teams and vendors.

Team supervision/Staff Development 

  • Oversees the daily operations of the team under their supervision, as well as the service offering portfolio for which they are responsible.
  • Promotes knowledge sharing and facilitates staff productivity through the effective use of technology and information management solutions.
  • Hires, develops, and monitors the staff performance with an emphasis on professional development and customer service.
  • Ensures the team have the necessary tools and training that are required. Serves as a mentor for team members.

Commitment to broader OIT Vision/Continuous Improvement

  • Understands the organization of the Office of Information Technology, as well as a broad understanding of the University mission and organization.
  • Stays abreast of technology developments as well as trends in higher education.
  • Actively participates in OIT Leadership Group.

Qualifications

  • A minimum of 3-5 years of demonstrated experience in the day-to-day management of information systems in a complex organizational setting.
  • Demonstrated ability to lead the team in its management, administration, maintenance, and support of tools such as Microsoft 365 (SharePoint, Teams, OneDrive), OnBase, and Zoom.
  • Broad technical knowledge and expertise in vendor application/platform architectures, as well as OIT sanctioned development methods and tools for securely extending package/platform functionality in the Princeton environment.
  • Ability to lead a team of highly competent professionals with varying backgrounds and responsibilities. Must be a strong mentor and developer of people.
  • Excellent organizational and project management skills. Ability to prioritize and manage multiple complex initiatives and projects serving various customers with available resources. Ability to respond quickly to changing business needs and priorities.
  • Excellent analytical and problem solving skills and a track record in developing innovative solutions.
  • Excellent written/oral/interpersonal communication skills, both with regard to technical and non-technical audiences. Ability to coordinate and promote user groups and facilitate related activities.
  • Commitment to outstanding customer service. Ensuring development, adoption and support of optimal solutions that meet the collaboration and content management needs of business offices and departments across campus.
  • Strong ability to develop and maintain governance and approval processes related to ECCM platforms.

Preferred Qualifications

  • Experience working in Higher Education with faculty, staff, and students.
  • Proven track record integrating 3rd party software in an institution's IT enterprise.
  • Active participant in vendor users associations and other users groups related to the platforms supported by the ECCM team.

Education

 

Bachelor’s degree or equivalent experience.

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

Experience Level

Director

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