Transportation and Parking Services (TPS) administers the University’s parking and campus transportation programs. TPS is responsible for all transportation demand management and mobility programs—including the University’s Revise Your Ride commuter incentive programs and bikeshare and carshare services—as well as assigning and permitting University parking, providing event support, parking enforcement, and operating the campus shuttle system, TigerTransit.
SUMMARY OF POSITION:
Reporting to the Director of Transportation and Parking Services (TPS) and the Director Information Technology for University Services, the Manager, Technology Projects and Systems Operations plays a pivotal role in improving departmental and program operational efficiency through the use of existing and new technology, systems, and software applications. A primary responsibility of the role will be project management of several large system implementations and replacement projects, as well as ongoing management, enhancement, and (when required) replacement of TPS systems as new generations of technology become available. This position will serve as the department’s project manager for large scale IT implementations, develop the scopes of work and request for proposals, and coordinate procurement and implementation processes with the central Office of Information Technology, Office of Capital Projects, and Finance and Treasury, among other campus partners.
The Manager, Technology Projects and Systems Operations is expected to develop the overall technology and systems framework for TPS, identifying applications and tools for data-driven decision making, and managing integrations between key technology resources, such as: the University’s parking management software, NuPark; operational and customer-facing applications like the TPS website and integrations with any related mobile applications; overseeing the accuracy and user experience for transit and shared mobility applications such as TripShot, Google Transit, and other tools provided or managed by the University’s transit vendor, WeDriveU; and parking counter technology, guidance systems, and facility access control systems and related mobile applications. The Manager, Technology Projects and Systems Operations will support the TPS team as it creates new operational data and systems requests, at all times with the goal of improving the campus mobility and customer experience.
Princeton University utilizes a license plate recognition (LPR) based virtual permit system, currently offered through NuPark Scout by Passport. This system houses not only a virtual permitting process for the campus community, but also enrollment and membership in Princeton’s Revise Your Ride program, as well as integrations to support event permitting and parking lot utilization reporting. The University is currently pursuing new Parking Access and Revenue Control Systems and Parking Guidance Systems to support new and existing parking facilities, for deployment in Fall 2022 for a new 1,500 space commuter and visitor parking garage. TPS is also launching an RFI process to consider parking applications with the ability to collect fees for visitor and electric vehicle charging with a targeted launch of a parking mobile application by Fall 2022. The position will manage all of these initiatives, and continue to plan for growth in the use of applications to support business operations and customer service.
This position is the primary manager and troubleshooter of NuPark and all of the University's parking and transportation technology programs and systems. The Manager, Technology Projects and Systems Operations must work seamlessly with colleagues in University Services IT (USIT) to ensure clear and consistent communication to support the TPS operation and customer experience, bringing in subject area experts in web design and analytics when needed. The successful candidate will need to develop a strong understanding of the functions of TPS, University Services IT (USIT) and develop working relationships with the Office of Informational Technology (OIT), University Services units, Facilities, the Office of Capital Projects, and other key campus partners. In addition to colleagues within TPS, the Manager works directly with The Service Point to assist with customer-facing applications and processes.
The Manager, Technology Projects and Systems Operations must also engage in and understand the rapidly advancing and innovative industries of transportation and parking—including transit operations and shared-use mobility such as carshare and bikeshare—and will serve as a project manager for technology, software, system, and application procurement and integration that support the overall transportation operation. This position must build relationships with peer institutions and will be responsible for benchmarking best practices for the parking and transportation technology and systems at other campuses. As a result, clear and proactive communication with campus and project partners, the ability to present complex information in a concise and action-driven format, and demonstrated success in implementing complex technologies and systems is critical to the success of the role and the overall success of TPS.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Serves as project manager for all technology and system projects from RFI/RFP and procurement through implementation:
Serves as primary technical support for all transportation technology systems, software, and applications:
Serves as the data steward for parking, commuter programs, and transit data, implementing University data steward polices:
Special projects and other duties as assigned.
AUTHORITY AND RESPONSIBILITY:
The Manager, Technology Projects and Systems Operations, working with Director Transportation and Parking Services and with assistance from the Director, Information Technology, will be a self-starter, able to work independently making service and product recommendations based on established department and University data parameters. These decisions must be collaborative in nature and ensure that the department’s data is being collected appropriately and in compliance with University policies.
The manager will have continuous contact and collaboration with:
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW