Manager, Technology Projects & Systems Operations

Requisition # 2021-13298
Date Posted 4 weeks ago(8/30/2021 12:08 PM)
Department
Transportation & Parkng Svc
Category
Information Technology
Job Type
Full-Time

Overview

Transportation and Parking Services (TPS) administers the University’s parking and campus transportation programs. TPS is responsible for all transportation demand management and mobility programs—including the University’s Revise Your Ride commuter incentive programs and  bikeshare and carshare services—as well as assigning and permitting University parking, providing event support, parking enforcement, and operating the campus shuttle system, TigerTransit.

 

SUMMARY OF POSITION

Reporting to the Director of Transportation and Parking Services (TPS) and the Director Information Technology for University Services, the Manager, Technology Projects and Systems Operations plays a pivotal role in improving departmental and program operational efficiency through the use of existing and new technology, systems, and software applications. A primary responsibility of the role will be project management of several large system implementations and replacement projects, as well as ongoing management, enhancement, and (when required) replacement of TPS systems as new generations of technology become available. This position will serve as the department’s project manager for large scale IT implementations, develop the scopes of work and request for proposals, and coordinate procurement and implementation processes with the central Office of Information Technology, Office of Capital Projects, and Finance and Treasury, among other campus partners.

 

The Manager, Technology Projects and Systems Operations is expected to develop the overall technology and systems framework for TPS, identifying applications and tools for data-driven decision making, and managing integrations between key technology resources, such as: the University’s parking management software, NuPark; operational and customer-facing applications like the TPS website and integrations with any related mobile applications; overseeing the accuracy and user experience for transit and shared mobility applications such as TripShot, Google Transit, and other tools provided or managed by the University’s transit vendor, WeDriveU; and parking counter technology, guidance systems, and facility access control systems and related mobile applications. The Manager, Technology Projects and Systems Operations will support the TPS team as it creates new operational data and systems requests, at all times with the goal of improving the campus mobility and customer experience.

 

Princeton University utilizes a license plate recognition (LPR) based virtual permit system, currently offered through NuPark Scout by Passport. This system houses not only a virtual permitting process for the campus community, but also enrollment and membership in Princeton’s Revise Your Ride program, as well as integrations to support event permitting and parking lot utilization reporting. The University is currently pursuing new Parking Access and Revenue Control Systems and Parking Guidance Systems to support new and existing parking facilities, for deployment in Fall 2022 for a new 1,500 space commuter and visitor parking garage. TPS is also launching an RFI process to consider parking applications with the ability to collect fees for visitor and electric vehicle charging with a targeted launch of a parking mobile application by Fall 2022. The position will manage all of these initiatives, and continue to plan for growth in the use of applications to support business operations and customer service.

 

This position is the primary manager and troubleshooter of NuPark and all of the University's parking and transportation technology programs and systems. The Manager, Technology Projects and Systems Operations must work seamlessly with colleagues in University Services IT (USIT) to ensure clear and consistent communication to support the TPS operation and customer experience, bringing in subject area experts in web design and analytics when needed. The successful candidate will need to develop a strong understanding of the functions of TPS, University Services IT (USIT) and develop working relationships with the Office of Informational Technology (OIT), University Services units, Facilities, the Office of Capital Projects, and other key campus partners. In addition to colleagues within TPS, the Manager works directly with The Service Point to assist with customer-facing applications and processes.

 

The Manager, Technology Projects and Systems Operations must also engage in and understand the rapidly advancing and innovative industries of transportation and parking—including transit operations and shared-use mobility such as carshare and bikeshare—and will serve as a project manager for technology, software, system, and application procurement and integration that support the overall transportation operation. This position must build relationships with peer institutions and will be responsible for benchmarking best practices for the parking and transportation technology and systems at other campuses. As a result, clear and proactive communication with campus and project partners, the ability to present complex information in a concise and action-driven format, and demonstrated success in implementing complex technologies and systems is critical to the success of the role and the overall success of TPS.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

 
Serves as project manager for all technology and system projects from RFI/RFP and procurement through implementation:

  • responsible for developing, managing and communicating technology implementation schedules, test plans, issues, and documentation;
  • works with USIT to manage implementation and development projects through OIT and USIT’s project process;
  • facilitates frequent business process analysis with Transportation and Parking staff to identify functional requirements and develop technical requirement proposals for use with vendor procurement processes;
  • works collaboratively with a multitude of operational and technical partners, scheduling stakeholder meetings, seeking input on projects and technology, with clear and consistent communication on project status and action steps and impacts for stakeholders;
  • uses project management principles and best practices to plan for and manage system upgrades and integrations with clear and regular communication to impacted stakeholders;
  • using benchmarking with peer institutions and industry research, investigates and recommends parking and transportation management technology (hardware and software), vendor services, application integration, customer process improvement opportunities, and policy solutions that will support the ongoing goals of TPS and the Campus Mobility Framework;

Serves as primary technical support for all transportation technology systems, software, and applications:

  • provides first line of troubleshooting with vendors and OIT hardware support for parking or transportation software, hardware, mobile application, or other technology;
  • maintains and supports the configuration of on premise and hosted IT services that support parking enforcement, vehicle permitting, passenger counting, lot capacity management, parking access control systems, commuter programs and electronic communication;
  • ensures redundancy in support of critical TPS systems and technology by training USIT and OIT partners as appropriate to assist with troubleshooting or whenever back-up is required;
  • serves as in-house expert of parking system and related applications, their interfaces, and database structures, documenting architecture and disaster recovery plans in the department knowledgebase when appropriate;
  • ensures that all business applications comply with data integrity and security standards and develop end user documentation and training;
  • primary point of contact with technology vendors to resolve system issues, implement new features, and test functionality against well-defined test plans.

 Serves as the data steward for parking, commuter programs, and transit data, implementing University data steward polices:

  • works collaboratively with TPS colleagues to understand and document data needs with a focus on customer experience and operational decision making;
  • develops and maintains proficiency in advanced analytic and database tools, internet-based resources and in-house data sources;
  • develops and presents accurate, methodologically rigorous analysis utilizing data query language, data visualization software, statistical packages, report-writing tools, and other appropriate technical applications;
  • develops and interprets self-service data sources, operational reports and interactive dashboards that facilitate intuitive end user reporting and analysis.

Special projects and other duties as assigned.

  • Works on special projects as assigned to support TPS and broader University Services and University activities.

 AUTHORITY AND RESPONSIBILITY:

The Manager, Technology Projects and Systems Operations, working with Director Transportation and Parking Services and with assistance from the Director, Information Technology, will be a self-starter, able to work independently making service and product recommendations based on established department and University data parameters. These decisions must be collaborative in nature and ensure that the department’s data is being collected appropriately and in compliance with University policies.

 

CONTACTS:

The manager will have continuous contact and collaboration with:

  • Director and management team of Transportation and Parking Services
  • University Services Information Technology team
  • University Services Finance team
  • Assistant Vice President of University Services
  • The Service Point
  • Office of Information Technology
  • Facilities, including Office of Capital Projects and Office of the University Architect
  • Office of Finance and Treasury, including Procurement Office
    •  

Qualifications

ESSENTIAL QUALIFICATIONS

  • Minimum of Bachelor's degree or equivalent experience and 5+ years of hands-on experience in IT project management, operations, systems implementation, and data analytics.
  • Excellence in planning and managing complex technology and systems implementation and integration projects.
  • Leadership skills and ability to influence and motivate constituencies which could span multiple departments or organizations.
  • Ability to work with a team to develop customer-friendly solutions and make sound business decisions using good business judgment and innovative and creative problem-solving.
  • Advanced proficiency in the Microsoft Office, with particular knowledge of Excel, Access and PowerPoint.
  • Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Excellence in customer service.
  • Work experience performing data analysis, requirements analysis, developing software, technical documentation, data maintenance, database security, and system administration.
  • Proficiency at planning and setting meaningful objectives to meet institutional goals.
  • Strong interpersonal skills, as well as strong initiative and self-motivation and the ability to work both independently and manage teams within a customer-service oriented environment.
  • Ability to work with complex confidential information and/or issues using discretion and judgement.
  • Excellent written, oral, and interpersonal communication skills in order to identify and articulate business challenges, project objectives, and analytical approach to non-technical audiences.
  • Organizational skills to handle several projects simultaneously, accommodate shifting priorities, and meet deadlines.
  • Ability to work collaboratively in a diverse university environment.

 PREFERRED QUALIFICATIONS

  • Industry Project Management Certification (CAPM at least, PMP preferred)
  • Experience in higher education or transportation industry or a related organization.
  • Knowledge of systems architecture, application development lifecycle and data modeling.
  • Experience in transportation and parking management and related, systems (e.g., T2, NuPark, TripShot) or other similar management systems.
  • Experience in implementing or managing payment systems for parking or transportation systems.
  • Experience with transportation dashboards with sustainability metrics.
  • Experience working with intelligent transportation systems (ITS), Parking Access and Revenue Control Systems (PARCS), mobile permit and payment applications, and Parking Guidance Systems (PGS)
  • Experience with reporting packages (e.g. Business Objects, Crystal Reports, Tableau etc.), databases (SQL etc.), programming (XML, Javascript, or ETL frameworks).

____________________________________________

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

Experience Level

Mid-Senior Level

#LI-ST1

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Join our Talent Network to receive updates about working at Princeton.

Princeton University job offers are contingent upon the candidate’s successful completion of a background check, reference checks, and pre-employment screening, as applicable. Princeton University requires all employees to be vaccinated against COVID-19 and submit proof of vaccination status. Employees who cannot receive the vaccine because of a disability/medical contraindication or sincerely-held religious belief may request an accommodation (e.g., an exemption) to this requirement.


If you have questions or comments regarding the iCIMS Privacy Policy or iCIMS FAQs, please contact accounts@icims.com.


Go to our careers site.