The ITSM Process Specialist (ServiceNow) will help to define, implement, communicate, and improve service management processes based on industry best practices like ITIL. The position not only owns or manages specific service management processes, but also participates in others supported by the team, in order to enhance the reliability and value of IT and other services.
BA or BS required; MA or MS or other advanced degree in a field related to business or information technology management highly desirable
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW