Technical Support Associate

Requisition # 2021-13875
Date Posted 1 month ago(12/14/2021 10:55 AM)
Department
Computer Science
Category
Information Technology
Job Type
Full-Time

Overview

The Technical Support Associate for the Department of Computer Science maintains a physical presence in the computer science building's helpdesk area ensuring that all users' incoming support requests are addressed and assigned appropriately. This position works closely with members of both the Development and Support group and the Infrastructure Operations group within the Department's technical staff to provide a wide array of services to the faculty, staff, and students of the Department.

Responsibilities

Responsibilities include:

  • Configuring desktop/laptop computer systems for use on the University network, including re-imaging
  • Providing basic (tier-1) operating system and application support to users on PC, Mac, and Linux platforms (email configuration, office applications, web browsers, etc.)
  • Performing routine preventative maintenance on workstations, printers, and peripherals and assisting with asset management
  • Providing assistance with audio visual equipment in conference rooms and classrooms
  • Providing basic training to end-users and maintaining basic documentation
  • Attend monthly meetings and periodic training sessions
  • Performing other tasks as assigned

Qualifications

Essential Qualifications:

  • 1+ years related experience
  • High school diploma or GED
  • Experience in desktop IT support on current Windows and MacOS platforms
  • Ability to troubleshoot routine hardware and software problems on personal computing devices such as desktops, laptops, tablets, and smartphones
  • Ability to prioritize and manage multiple, competing goals and tasks
  • Ability and enthusiasm to learn new technologies and skills
  • Ability to work well both independently and in a team environment
  • Detail-oriented with the ability to balance "attention to detail" while maintaining focus on the big picture

Preferred Qualifications:

  • Relevant education, training, or certifications in a computer-related field
  • Familiarity with Linux
  • Basic knowledge of networking (e.g., firewalls, DHCP, DNS)
  • Excellent customer service skills and the willingness to work with a diverse user base of faculty, students, and staff
  • Excellent interpersonal, facilitation, collaboration, and customer service skills
  • Exceptional communication skills, both written and oral, and active listening skills

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

90 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

Experience Level

Entry Level

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