Platform Administrator

Princeton University’s Office on Information Technology (OIT) is seeking a highly motivated and technical Platform Administrator to work as a member of the Package Adoption and Configuration team (PAC).   The PAC team is responsible for supporting the assessment, implementation, integration and maintenance of business applications and platforms in use by University departments and offices.  Through their work, the team assists departments and the University in leveraging the functionality provided by these systems in the most efficient and secure manner. 

In this position, the Platform Administrator is responsible for supporting the new Faculty Information System, Interfolio, implementation and maintenance.  This position will work closely with other OIT staff, functional teams and vendors to provide technical support for this new central application. 

This position provides a variety of IT services including: technical analysis, configuration, implementation and maintenance.  A strong understanding of hosted applications, databases and integrations is needed. Responsibilities include analysis of architecture design, configuring user permissions, setting up technical configurations, branding and accessibility as well as investigating new product functionality. 

This position will also work on reviewing and applying vendor patches, maintaining a change management process, creating integration test scripts, coordinating backups and restores and providing production support.   

Additionally, this position must maintain effective communication and project planning across technical and functional teams and other business systems.

• Configure the application to meet business needs and University policies. 
• Configure and maintain platform security and permissions. 
• Set up and maintain integrations between other systems 
• Ability to create good quality reports for business needs 
• Perform system upgrade and coordinate user testing 
• Troubleshoots and resolves technical problems with the Faculty Information System to include application, integration, and data issues 
• Create and maintain required documentation for policy procedure and root cause analysis for any reported issues
• Serve as technical subject matter expert for the Faculty Information System 
• Serve as primary technical liaison with application vendors', technical resources and other technology partners as necessary 
• Serve as primary contact with all departments that will use the Faculty Information System 
• Maintain the service in ServiceNow including but not limited to knowledge base articles, responding to incidents, attending post implementation reviews 
• Staying abreast of product roadmaps 
• Work with the vendors’ ticketing system to report issues and questions we might have 
• Advocate on behalf of the university and its business office on product development and security  
• Ensure that accessibility requirements are met 
• Disseminate information to user community relating to both service impact and new feature functionality 
• Coordinate activities relating to the Faculty Information System and the user community 
  
  

Essential Qualifications - 

• Minimum of 3+ years of experience implementing and maintaining SaaS applications, databases, and integrations
• Demonstrated experience in applying software updates and coordinating application testing
• Strong analytical skills, including a thorough understanding of how to interpret business needs and processes and translate them into application and operational requirements
• Proven ability to communicate clearly both in writing and verbally with staff at all levels of the organization
• Ability to build strong relationships with technical colleagues and campus customers with varying levels of technical understanding
• Demonstrated strong analytical and problem-solving skills
• Ability to work independently as well as with a team 
• Ability to successfully engage in multiple initiatives simultaneously
• Ability to learn effectively and meet deadlines
• Ability to understand both the functional and technical sides of the application
• Strong administrative and organizational skills 
• Understand data and security governance
• Experience writing, querying data and troubleshooting problems using SQL
• Education: Bachelor’s degree or equivalent

Preferred Qualifications - 

• Experience working in The Office of the Dean of the Faculty
• Security Administration
• Experience working in higher education supporting campus constituents

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS