ServiceNow Security Business Analyst

Requisition # 2024-18297
Date Posted 1 month ago(5/15/2024 9:34 AM)
Service Management Office
Information Technology
Job Type


Princeton University is seeking a highly skilled and motivated ServiceNow Security Business Analyst with a strong focus on Vulnerability Response, Information Risk Management (IRM), and Security Operations (SecOps). As a key member of the SMO team, you will play a pivotal role in bridging the gap between business needs and technical solutions within the ServiceNow platform, ensuring the effective management of security-related processes. 


  • Collaborate with business stakeholders and security experts to document requirements in the areas of Vulnerability Response, IRM, and SecOps. 
  • Analyze existing security processes and workflows, identifying areas for improvement, consolidation, and enhancement. 
  • Collaborate closely with ServiceNow developers, administrators, and security professionals to translate business needs into effective technical solutions. 
  • Create comprehensive documentation of business requirements, process workflows, and technical specifications for security-related ServiceNow enhancements. 
  • Perform thorough testing and validation of security-related ServiceNow configurations and enhancements, ensuring they meet business requirements and security standards. 
  • Provide training and support to end-users and stakeholders on security-related ServiceNow features and functionality. 
  • Stay current with ServiceNow Security best practices and trends, and recommend improvements to enhance the security posture of the organization. 


Essential Qualifications

  • At least 3 years of experience and an in-depth understanding of security-related business processes and requirements. 
  • Proficiency in ServiceNow platform configuration and customization in the context of security. 
  • Strong analytical skills with the ability to translate business needs into technical requirements. 
  • Excellent documentation skills, including the creation of clear and detailed business requirement documents. 
  • Knowledge of industry best practices in Vulnerability Response, IRM, and SecOps. 
  • Education: Bachelor’s degree or equivalent experience 


Preferred Qualifications

  • ServiceNow Certification in Business Analysis or related areas. 
  • Experience with other ITSM/ITIL processes and their integration with Security Operations. 
  • Familiarity with security tools, technologies, and frameworks. 
  • Strong communication and collaboration skills to work effectively with cross-functional teams. 


Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

Standard Weekly Hours


Eligible for Overtime


Benefits Eligible


Probationary Period

180 days

Essential Services Personnel (see policy for detail)


Physical Capacity Exam Required


Valid Driver’s License Required


Experience Level

Mid-Senior Level



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