Supervisor, Reserves Operation

The Princeton University Library seeks an experienced and motivated individual with a strong service commitment to join the Library’s Fulfillment Services unit, located in Firestone Library. This position reports directly to the Manager, Fulfillment Services. The successful candidate will lead a team of four staff members responsible for the provision of reserve services at Firestone, and will also serve as a resource to reserve staff at branch locations.   

Princeton University Library, one of the world’s leading research libraries, has a dedicated, knowledgeable staff of 300 in a large central library, 9 specialized branches and 3 storage facilities. PUL supports a diverse community of 5200 undergrads, 2700 graduates, 1200 faculty, and many visiting scholars. Holdings include more than 7 million printed volumes, 5 million manuscripts, 2 million non-print items, and extensive collections of digital text, data and images.

Work schedule: Monday-Friday 8:45am-5:00pm; Summer 8:30am-4:30pm.
Some evening and weekend work may be required.

The Library seeks a service-oriented individual with strong experience in course reserves for a position in the Fulfillment Services unit located in Firestone Library. The Supervisor, Reserves Operations will have four direct reports and take a leadership role as supervisor. The successful candidate will recruit, hire, train and onboard new staff and student workers, and provide staff training, feedback and support to ensure that course reserves are provided in the most efficient and timely way. They will ensure that provision of course reserves complies with library policy and copyright guidelines. The Supervisor will guide staff regarding workflows, and create and implement reserves training programming for support of reserve staff at Firestone and branch locations.

The position will resolve questions and concerns regarding access and availability of materials, and troubleshoot service interruptions and issues. The Supervisor will collaborate and communicate with managers from other Library units as well as outside organizations and vendors as needed to address service issues and make improvements in service. They will provide timely and informative consultations and instruction to faculty and departmental staff on reserve policies and procedures, including how to submit requests, the availability of material, copyright, and other course reserve related matters. Additionally, the Supervisor will engage in professional development activities, participate in PUL and University working groups, task forces and committees, as appropriate or assigned, to advance PUL’s Mission, Vision, North Star Statements, and DEI statement. They will represent Princeton in relevant regional, national and international organizations.

• Minimum five years of library experience, at least three of which must be providing reserve services in an academic library
• Minimum of two years supervising full-time staff in an academic library setting.
• Excellent interpersonal and communication skills
• Demonstrated experience providing reserve training to staff, and creating training materials.
• Strong organizational and problem-solving skills
• Excellent technical skills, with commitment to learning new skills, tools, and technologies
• Experience working across departments and collaborative work
• Demonstrated initiative, flexibility, and ability to adapt to changing work priorities
• Expert scanning, digitization and document editing skills
• Demonstrated experience with a reserve management system such as Ares, and an ILS such as Alma
• Experience with a course management system (for example, Canvas)  
• Excellent bibliographic searching skills
• Knowledge of copyright as it applies to library services and reserves
• Ability to create statistical data and usage reports
• Commitment to professional development
• Commitment to diversity, equity, and inclusion, and to engagement with a diverse population
• Physical requirements include bending and stretching, lifting books which are often heavy, and moving large book trucks.

Preferred:

• Working knowledge of ILLiad
  
• Understanding of the digitization process for multiple media formats to including video and audio files and associated equipment
• Familiarity with the principles of Controlled Digital Lending

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS