Learning and Development Program Coordinator

The learning and development program coordinator provides senior-level administrative support to various programs and learning initiatives offered through the Office of Human Resources in an effort to support the University’s mission and goals. The program coordinator supports, creates and implements strategies, solutions, and opportunities related to employee, manager and team learning and development, retention and engagement. This position will have a dual reporting relationship to two Learning and Development Program Managers.

Responsibilities include, but not limited to:

Program, class and retreat administration and support 

• Manage various administrative and programmatic functions for a variety of high impact HR centralized learning and development classes, certificate programs and customized programs for the University employee population.
• Processing enrollment forms and tracking completion
• Responding to program inquiries and enrollee questions
• Communicating program requirements and key learning initiatives
• Ordering supplies, materials, and food
• Monitoring inventory for class materials and supplies
• Booking event space, equipment, class set up and breakdown
• Create and send class communications including class reminders, follow up communications and recommended learning resources.
• Has an appreciation, awareness and sensibility for accessibility in the learning environment including the consideration of the diverse learning needs of staff [understanding physical, technological differences among others] and take steps to collaborate with leading campus partners who provide these services, to ensure an inclusive learning environment.
• Manage all aspects of Management Development Certificate Program and Excelling at Princeton graduation ceremonies from selecting theme, activities and speakers to identifying appropriate venue, designing the invitation and program and coordinating event logistics.
• Coordinate the Princeton Deconstructed Program including the coordination of departmental contacts to ensure dates and locations are secured, content is reviewed and approved as well as updating and enhancing the program to meet University needs.
• Manage the HRLD centralized mailbox; responding to program and class inquiries, following up on action steps and forwarding emails to appropriate contacts.
• Summarize and document post training/retreat materials, assess themes, highlight key concepts, and work with L&D team to suggest resources and next steps for the learner.
• Assist in the curation of classes and resources in systems like LinkedIn Learning and Blue Ocean Brain.

Learning Management System (LMS) and Data Analytics 

• Manage courses and learners in the LMS, including entering classes, generating class rosters, managing withdrawals and waitlists, updating attendance, sending communications and troubleshooting issues.
• Update data and run reports for use by senior leaders, departments, and program participants.
• Identify and recommend reporting enhancements based on program, learner and campus needs as well as process and program efficiencies.
• Participate in projects related to learning needs, systems and processes.

Presentation and facilitation support 

• Act as producer in virtual classes assisting facilitators with breakout rooms, monitoring chat, and other technological and logistical needs.
• Introduce speakers, make welcoming remarks, share best practices and provide instructions to groups in both virtual and in person classes and program events.

Vendor/Consultant Management 

• Coordinate travel arrangements for external facilitators, consultants and presenters.
• Manage multiple internal and external vendor relationship, perform administrative responsibilities, address vendor needs and provide information requested.

Budget 

• Process invoices and payments for facilitators, vendors, licenses, classes and programs.

Key Competencies:

·        Thinks Critically and Makes Effective Decisions with a University Perspective: This includes learning the University structure and how to navigate the culture; understands different situations can require different approaches; understands when to escalate decisions to  management.

·        Embraces Change and Drives Innovation: Seeks additional perspectives, asks questions to better understand change and adapts willingly to new situations.

·        Builds and Fosters Relationships: Seeks to understand what others are experiencing, demonstrates empathy for others and invites collaboration with others.

·        Embraces Diversity through Active Inclusion of Others: Considers how personal biases may impact others and adjust responses appropriately, seeks out opportunities to learn from diverse groups and responds to others without judgement.

·        Communicates Effectively: Asks questions to ensure accurate message interpretation, communicates with an open and respectful approach, appropriately applies feedback from others to improve oneself.

·        Manages and Resolves Conflict: Actively listens and seeks to understand perspectives of others around differences, considers how own emotions impact others, seeks to understand the emotions of others and generates possible solutions in order to diffuse conflict.

·        Creates Accountability: Takes ownership of their role in achieving team success, asks others to provide feedback, independently prioritizes and completes varied tasks, works toward established functional goal and is able to handle a high volume of work while maintaining a high level of accuracy.

·        Organization/Managing Multiple Priorities: Excellent organizational skills and ability to successfully manage multiple priorities and projects.

·        Strong technical acumen: Ability to learn new technology quickly and when needed.

Required Qualifications

• Bachelor degree or equivalent work experience
• 3 to 5 years of related work experience
• Previous experience with coordinating competing complex programs and initiatives
• Strong proficiency in MS Outlook, Word, Excel, PowerPoint and Zoom or equivalent virtual collaboration tools

Preferred Qualifications

• Experience facilitating classes and presenting workshops
• Experience with or understanding of learning management systems (LMS) and other virtual learning systems like LinkedIn Learning
• Experience with or knowledge of adult learning theory
• Ability to develop and maintain websites

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS