Transportation and Parking Services (TPS) administers the University’s parking and campus transportation programs and services and plays a chief role in the broader campus planning effort to design and maintain a campus mobility system that reduces dependency on personal vehicles. At times, this requires coordination with local agencies in multijurisdictional areas. TPS programs include transportation demand management and mobility services, including the University’s Revise Your Ride commuter incentive programs, rideshare and carshare services, and the TigerTransit campus shuttle system. TPS is responsible for assigning, permitting, and enforcing University parking and providing support for major University events. TPS is currently leading an interdepartmental effort to define a sustainable governance plan for the management of the University’s 600-vehicle fleet.
Reporting to the Assistant Vice President for Campus Services, the Director for Transportation and Parking Services (TPS) is responsible for the overall strategic planning and the safe and effective delivery of Princeton University’s many evolving transportation services and programs. The Director is responsible for setting and executing a vision of transportation and mobility on the Princeton campus that champions efficiency, customer service, sustainability, and special sensitivity to equity. In consultation with University leadership, the Director sets policies and handles decision making on all transportation, parking, and personal mobility issues. In addition to the overall management and administration of the department, this position serves a critical and public leadership role in partnership with a wide range of University stakeholders and public agency partners.
The Director oversees the daily TPS operation by managing and developing a team of transportation professionals. The Director is responsible for managing through organization changes as needed, hiring new staff, setting overall expectations for staff performance, administering an annual performance review process, and supporting ongoing professional development and training for the team. This position must drive a culture of data-driven and transparent decision making on all aspects of Princeton’s transportation operation with clear goals of improving the user/passenger experience.
The Director is charged with captaining a team that produces thoughtful, data-driven operations plans that must be revisited on an annual cycle. This includes a robust parking assignment program for over 4,500 campus commuter spaces and over 1,500 residential spaces, as well as an extensive transit operation that serves between 3,500 and 4,000 passengers daily. Annual planning is supported by the full transportation team, and must include engagement with the community as well as anticipate capital program changes, which may occur off cycle. Launching parking, transit, and other transportation service and program changes requires the Director to lead a thorough communications plan among multiple units, including The Service Point, University Services communications, and leadership from several core constituencies. The Director must also be prepared for sudden or unanticipated changes to parking and transportation needs and prepare and implement appropriate revisions to the system. The Director, with operational support from the TPS staff, is responsible for all communications related to parking and transportation, including the TPS website (https://transportation.princeton.edu). Communications must be clear, timely, and reach a diverse range of the University community who use a wide variety of communications channels and may speak English as a second language.
An essential piece of the Director’s portfolio is its role in strategic planning for broad commuter and campus mobility programs in support of an historic campus plan. A core measure of success for these ambitious plans to grow both the physical size of the campus as well as its population while limiting additional cars, noise, or congestion. The Director must harness a strong understanding of best practices for transportation demand management and sustainable transportation planning to design and implement a connected transportation network that is easily navigable and usable by the University community and visitors. With Princeton’s 2020 Campus Mobility Framework as a methodological and strategic foundation, the Director serves as a subject matter expert, working closely with the Office of the University Architect, Office of Capital Projects, Office of Community and Regional Affairs, Office of Public Affairs, Office of Sustainability, Office of Disability Services, and many other campus partners and consultant teams to advise ongoing campus planning efforts. The Director will partner closely with the Office of the University Architect to leverage and collaborate with the University’s transportation consulting teams and multiple project design teams to design circulation plans for pedestrians, bikes, vehicles, parking, traffic, transit, and that meet regulatory requirements. The Director is a key collaborator and partner to ensure that the campus vision is in sync with overall transportation and mobility goals, and that it can be supported effectively by TPS operations.
With support from the TPS team, the Director partners with multiple groups in Facilities and Public Safety to maintain transportation and parking assets and facilities in support of a safe and efficient operation. The University operates a 17-vehicle electric transit fleet with two bus charging facilities and an off-campus operation base, with daily operations managed by the contracted transit operator, WeDriveU. The Director will lead the University’s broader vehicle electrification program, assessing and managing a fleet of 600 vehicles with a goal of reducing the need for motorized fleet vehicles on campus and replacing existing gas-powered vehicles with low or zero emissions alternatives. The Director also serves on the University Services Emergency Operations group, working closely with the offices of Public Safety and Environment Health and Safety to plan for and respond to emergency situations.
A full job description will be furnished prior to interview. Please note: For full consideration, please submit a resume and cover letter by Friday, February 14, 2025.
Strategic Planning:
Key Outcomes: Identify and prioritize the University’s mobility needs. Provide continuous progress towards meeting mobility needs.
• Develop overall strategic direction and long-range planning for TPS identifying the current needs of today’s users of the mobility network, for example people with disabilities, cyclists, pedestrians, drivers, deliveries etc., forecasting these into the future, and developing a plan in partnership with other campus groups for meeting these needs;
• Collaborate at an executive level to advise all University campus planning and capital projects on transportation matters;
• Manage robust data analytics tools with the support of TPS program staff to inform strategic planning processes;
• Advise on safety and accessibility planning committees and projects to ensure safe and accessible transportation access to both new and old University facilities;
• Establish the University’s fleet management and electrification program in support of University net zero emissions goals by 2046;
• Define shared transportation and mobility goals with public agencies and community stakeholders to support municipal, regional, and state safety and sustainability objectives.
Management and Administration:
Key Outcomes: Deliver safe and reliable transportation for the campus. Reduce the share of single occupancy vehicles trips to campus. Provide leadership in innovation, sustainability, and equity.
• Responsible for hiring, managing, and developing all TPS staff;
• Oversee the full transportation and parking operation, including TigerTransit, shared mobility services, parking permitting and programming, commuter programs, and event parking and transportation support;
• Develop data-driven methodologies for managing and adjusting all campus mobility, parking, and commuter programs;
• Oversee the TPS budget and forecasting;
• Lead collaborative partnerships with Facilities and other departments to manage parking and transportation facilities and related infrastructure;
• Participate in leadership role in campus emergency planning exercises;
• Responsible for supervising work related to all technology and information systems related to campus and commuter transportation, including permit sales, collecting fines, and License Plate Recognition (LPR) based parking enforcement;
• Provides supervisory support to staff managing transportation and parking impacts for large campus events.
Stakeholder Engagement and Communications:
Key Outcomes: Key stakeholders are included in decision making process. Users have excellent information on mobility options. Collaborative partnerships with external stakeholders lead to mutual benefits.
• Serve as the executive-level representative to both internal and external stakeholders on transportation issues;
• Represent TPS at departmental meetings across campus as required;
• Engage and provides updates to local, county, state, and regional planning organizations and elected officials in partnership with the Office of Public Affairs;
• Collaborate with University colleagues and external traffic consultants to assess parking and traffic impact of University’s projects and, when appropriate, speaks in support of University’s land use submissions at Planning Board and other hearings;
• Oversee a dynamic and constant communication plan to provide constituents with updates on parking, campus mobility services, construction impacts, and other transportation issues;
• Provide regular and ongoing public engagement opportunities to receive feedback on campus mobility and commuter services and the overall condition of the University’s transportation offerings.
University Services Leadership:
Key Outcomes: Customers of University Services benefit from strategic collaboration within and among the leadership team.
• Serve as member of the University Leadership Team, working collaboratively with colleagues to engage an array of cross-cutting programs and initiatives, including the Ambassador Outreach program;
• Called on to support major events and University activities as needed, often after hours or on weekends.
ESSENTIAL QUALIFICATIONS:
• At least Seven plus years of leadership experience in transportation or similar field, or equivalent combination of experience in operations management, project management, or certifications and training
• Bachelor’s degree, preferably in related field such as public administration, urban planning, engineering, or management
• Excellent interpersonal, written, and oral communications skills and the ability to communicate with a diverse customer base and making executive-level presentations and public testimony
• Experience managing and supervising staff and leading organizations through change and utilizing change management principles
• Demonstrated experience managing customer service elements of operations or programs
• Demonstrated experience facilitating highly complex solutions among constituencies with competing goals
• Strong project management and implementation experience in a university environment, such as capital planning and construction, operational safety protocols, technology systems, and/or robust public engagement and outreach
• Experience managing financial forecasts and long-term financial planning to support organizations or operations
• Demonstrated experience measuring, managing, and improving user experience
• Clear understanding of equity and access when planning programs and services
• Valid Driver’s License
• Essential Personnel: https://hr.princeton.edu/policies/essential-services-during-emergencies-or-other-conditions
PREFERRED QUALIFICATIONS:
• 10+ years of senior leadership experience, including extensive supervisory experience of management-level staff
• Experience managing a multimodal University transportation system, including parking, transit, and shared mobility operations, like bikeshare or carshare
• Advanced degree in public administration, urban planning, engineering, higher education administration, or related field
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