Senior Visitor Experience Representative - Events

The Princeton University Art Museum welcomes applications for the position of Senior Visitor Experience Representative (VER), Events Specialist, to join the Visitor Experience Team (VET) with a focus on event planning and support in the Education Department. 

This visitor and event-focused position will support a dynamic exhibition program and an array of education initiatives that continue to grow in energy and impact each year, particularly in the lead-up to the opening of the new Art Museum building in Fall 2025. Senior VERs are responsible for promoting an inclusive and engaging experience for all visitors, modeling behavior for all members of the Visitor Experience Team, and supporting a variety of mission-driven projects within the Art Museum. The VET currently supports the daily operations of Art@Bainbridge, the Museum’s downtown gallery, and will expand its visitor support roles in the new Museum building. 

The preferred candidate will be a confident leader and enthusiastic colleague, who can seamlessly navigate between routine and daily operations-related tasks and longer-term projects with time-sensitive deadlines while providing high-level visitor support and embracing a flexible mindset to adapt to the needs of the moment. The Senior VER Events Specialist will assist in the planning and execution of Museum events, and act as a liaison between the events and front-of-house teams. Event planning support includes things like: collecting event registration, placing catering orders, submitting furniture and other rental requests, coordinating the travel arrangements for speakers, assisting with event marketing efforts, coordinating AV, and other technical needs. The Senior VER Events Specialist must be detail-oriented, have excellent communication and interpersonal skills, and be comfortable using a variety of software platforms. As a member of the Education Team, the Senior VER will lead by example and promote an atmosphere of teamwork, innovation, integrity, inclusiveness, and respect.  

This is an 80% time, benefits-eligible, non-exempt position.

About the Museum

With a collecting history that extends back to 1755, the Princeton University Art Museum is one of the leading university art museums in the country, with collections that have grown to include more than 117,000 works of art ranging from ancient to contemporary art and spanning the globe. Committed to advancing Princeton’s teaching and research missions, the Art Museum also serves as a gateway to the University for visitors worldwide. As the Museum prepares for a dramatically reconceived new building scheduled to open in Fall 2025, the Art Museum presents three exhibitions in its downtown venue Art@Bainbridge. When the new building opens, the Art Museum will open with 32 galleries and initiate its new exhibitions program with seven annual exhibitions onsite and on tour.

Event Support (50%) 

• Assist the Student Engagement and Program Manager in the planning and execution of various events, including exhibition openings, receptions, lectures, panel discussions, and more. 
• Collaborate with Museum Departments and campus colleagues to ensure seamless coordination of logistics, vendors, and resources for each event in a timely manner. 

• Provide day-of event support, managing RSVPs, welcoming guests, supporting guest speakers, and addressing any on-site concerns. 

• Maintain accurate records of event details, including attendance numbers, feedback, and any concerns encountered. 

• Address and resolve any unforeseen issues that may arise during events, demonstrating quick thinking and effective problem-solving skills.

Visitor Support (25%) 

• Welcome visitors, engage them in conversation, and provide tailored support to visitors of all ages and backgrounds. 
• Provide information about exhibitions, gallery spaces, activities, group programs, events, membership, new building updates, and the Art Museum in general. 

• Provide clear messaging to visitors regarding any relevant safety guidelines, visitor policies, and University policies. 

Daily Operations, Routine Tasks (15%) 

• Open and close Art@Bainbridge, the Museum’s downtown gallery, including turning on/off the security alarm, setting up any AV equipment, and preparing visitor

• areas. Prepare the Information Desk and other visitor amenities areas in the new Museum building, ensuring the areas are ready to support visitors. 

• Oversee the daily operations of the public spaces and visitor amenities in Art@Bainbridge and the new building, including: tracking attendance, tracking inventory of supplies, enforcing visitor policies, and communicating effectively with visitors, students, faculty, and staff. 

• Assist with promotion, setup, and support of various programs hosted at any of the Museum’s locations. 

• Work closely with the team to ensure all shifts are covered, including coverage during staff breaks and as back-up staffing for specific days identified in advance.

Training (10%) 

• Attend and participate in mandatory team training sessions that occur throughout the year related to specific exhibitions and relevant topics. 

• Participate in planning and training for the visitor amenity operations in the new building.

Essential Requirements

• Experience working with the public, serving as front-line staff, including the ability to work with a range of individuals from diverse backgrounds. 
• Strong communication and interpersonal skills.  
• A commitment to providing current, accurate, and helpful information. 
• Must be punctual and reliable. 
• Detail-oriented with strong organizational skills. 
• Ability to work as a collaborative team player who is flexible and able to adapt to meet shifting demands and priorities. 
• A willingness to engage in continuous learning about current exhibitions and events. 
• Strong computer skills, comfort using a variety of software, with the confidence and ability to learn new systems. 
• A flexible work schedule is required which will include hours on Thursday evenings, Friday evenings, Saturdays, and Sundays. Approximately 29 hours per week. 

Preferred Requirements

• A background in event planning, education, museum studies, or art history is preferred, but not required. 

• Proficiency in MS Office, including Teams, PowerPoint, Outlook, Word, Excel, OneDrive, and Zoom is preferred. 

• Experience working with EMS or other project management software is a plus. 

• Experience with scheduling software is a plus. 

• Fluency in more than one language is a plus. 

Princeton University is an Equal Opportunity and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS