Annual Support Associate

Reporting to the Manager of Individual Giving, the Annual Support Associate is a development administrative professional. The Annual Support Associate will be responsible for all membership gift processing, including accurate and timely membership data entry and fulfillment; updating and maintaining membership records; generating the mailing of all membership renewal and appeal letters; providing excellent customer service via phone and email to current and prospective members; and assisting the manager with all membership communications, including acknowledgment letters.

The Annual Support Associate will assist with and/or coordinate benefit fulfillment activities and events; field membership-related inquiries in writing, by phone, and in person; and, in collaboration with the Manager of Individual Giving and the Development Operations team, identify current and potential members with capacity for increased giving. 

This position will support the Manager in the Museum’s annual appeal campaigns, including all related mailings, digital strategies, gift entry, and acknowledgments. 

This is a term position with benefits and the possibility of extension.

With a collecting history that extends back to 1755, the Princeton University Art Museum is one of the leading university art museums in the country, with collections that have grown to include more than 117,000 works of art ranging from ancient to contemporary art and spanning the globe. Committed to advancing Princeton’s teaching and research missions, the Art Museum also serves as a gateway to the University for visitors worldwide. As the Museum prepares for a dramatically reconceived new building scheduled to open in Fall 2025, the Art Museum presents three exhibitions in its downtown venue Art@Bainbridge. When the new building opens, the Art Museum will open with 32 galleries and initiate its new exhibitions program with seven annual exhibitions onsite and on tour.

For full consideration please attach a cover letter with your application.

Content Management

• Ensures membership information is accurate and up-to-date within the databases, including the creation and/or updating of donor records.
• Coordinates with the Museum's business office and Development Operations team as well as the University's Office of Gift Records to confirm all membership gifts are processed correctly.
• Manages all monthly membership renewal and appeal mailings, generating and mailing membership cards and acknowledgment letters weekly.
• Performs database queries to create membership and annual gift reports. Helps manage member email communications, including event invitations and content creation for the monthly newsletter.

Administrative

• Manages all aspects of membership and annual appeal campaign gift processing using the Museum's Altru database. 
• Works closely with the Managers of Individual Giving and the Development Operations team to ensure best practices, accuracy, and data integrity in the use of the Altru database and other platforms used by the development team.
• Tracks membership renewal, upgrade, and acquisition timelines and ensuring that all solicitations as well as acknowledgments are timely. 
• Provides all levels of administrative support necessary in the rebranding and expansion of the Museum’s Individual Giving programs and provides support as needed to the Manager of Corporate Relations.

Customer Service and Communication

• Assists the Manager of Individual Giving in responding to donors' and potential donors' inquiries, and in providing timely and exceptional customer service in writing, by phone, and in personal interactions. 
• Attends the Museum, University, and community public events to promote membership.

Events

• With the Manager of Individual Giving, executes all member acquisition and benefit fulfillment events.
• Provides administrative support and on-site support for the Museum's fundraising events and events for other donor constituencies as needed. Responsibilities include preparing the invitation list, accepting and managing event RSVPs, and tracking this information through Altru. 
• Participates in Events Team meetings as necessary.

Essential Qualifications: 

• Minimum of  high school diploma and three  years of professional administrative experience.
  
• Experience with paid membership programs and data entry.
  
• Demonstrated mastery of Altru or similar database system, including constituent and batch entry, and advanced skills including query, export, and mail merge.
• A high level of technical skill and database expertise; must enjoy working with data and numbers and have a keen understanding of how to manage a complex relationship-based database.
• Proficient with Microsoft Office, especially Excel and Word.
• Must have strong verbal and written communication skills, meticulous attention to detail and data input, and strong decision-making and problem-solving skills.
• Must be mission driven, with the ability to manage specific responsibilities while providing support for multiple projects and priorities; must be trustworthy and diplomatic.
• Excellent judgment, tact, customer service, and relationship building skills with a broad range of people within and outside the institution. Personable and flexible.
• Must be able to work weekends and evenings as needed.

Preferred Qualifications:

• Bachelor’s degree.
  
• Prior experience in a cultural or other nonprofit institution.

Princeton University is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.