Associate Director, Alumni Records

Princeton University Advancement office seeks an Associate Director, Alumni Records to lead Alumni Records in the collection, research, recording, cleansing, reconciliation, integrity, and maintenance of constituent data as the foundation for Advancement fundraising initiatives, reporting and progress towards goals. This Associate Director ensures that data is entered accurately, efficiently, in a timely manner, and in compliance with Advancement, institutional, government and international regulations and requirements. This position reports to the Director of Alumni and Donor Records.

Princeton University Advancement works to inform, inspire, and involve Princeton’s global community of alumni, parents, and friends in ways that enable the University to fulfill its mission of advancing learning through scholarship, research, and teaching to serve humanity.

Project Management:

• Leads innovative efforts to identify opportunities for data collection and data sharing, automation, efficiencies, process improvements.
• Serves as a resource for senior leadership and campus partners on matters related to the management and security of constituent data, as informed by Advancement’s strategic plan, priorities, and goals.
• Conducts system upgrade testing, test plan creation, data and process validations for all related upgrades, enhancements and migrations; trains Advancement staff and campus partners on accessing data and information related to constituent data.
• Identifies constituent data collection opportunities and collaborates with campus partners on high priority projects that optimize fundraising, alumni and volunteer engagement; ensuring compliance with relevant policies, laws, and regulations.
• Participates in the development and implementation of new projects, policies and procedures.
• Develops, maintains and leads project management plans specific to Alumni Records projects and coordinates initiatives with other staff.
• Participates on Advancement project teams as trusted subject matter expert (e.g. constituent data collection, processes, data integrity.)
• Serves as Advancement representative on campus wide data initiatives in which Advancement is a key stakeholder.

Operations Management:

• Leads the daily operations of constituent data processing to ensure efficient, timely, and accurate recording of all constituent data.
• Maintains a strong understanding of complex, international regulations and University policies regarding personal data and access (e.g., GDPR). Communicates and ensures all policies and procedures are in compliance with Advancement, institutional, government and international regulations and requirements.
• Establishes, enforces and monitors business process controls; including identification and mitigation of threats, potential data privacy breaches, and hacking attempts.
• Ensures compliance with Advancement’s Admission Policy by strategically collecting, organizing, and presenting information regarding potential risks and non-solicitation periods.
• Provides strategic counsel to Advancement staff and campus partners for constituent data inquiries, data integrity, policy issues and misuse, compliance, table maintenance, training, associated projects, and TigerNet Account Services.
• Acts as the primary contact with the Package Adoption and Configuration (PAC) team in regards to the PeopleSoft interface (e.g. issue identification, strategies for resolution, streamlining processes.)
• Manages and prioritizes daily constituent data work assignments and supervises staff in the performance of daily tasks.
• Ensures data integrity surrounding multiple feed from external vendors, campus partners, and other sources; and identifies. Manages daily reconciliation of automated feeds, monitors interfaces, and data entered.
• Documents and updates departmental policies and procedures for constituent data entry policies, procedures, systems, and provides training and education to campus partners.
• Serves as contact for answering questions and resolving problems related to constituent data entry and departmental policies and procedures.
• Serves as a contact for answering questions from volunteers, constituents, Advancement staff and other University departments regarding constituent data.

Staff Management:

• Manages the hiring process for new staff.
• Guides the professional development of staff including training, mentoring, and identifying office goals, objectives, and metrics.
• Oversees performance management of staff including Time Collection, staff appraisals, monitoring of activity and metrics.
• Other related tasks as assigned.

• Bachelor’s degree.
• 7 plus years related work experience.
• 3-5 years of supervisory experience focused on setting priorities, managing, and motivating a diverse team.
• Extensive knowledge and use of alumni relations and fundraising database to record, maintain, perform inquiries, verify and report constituent information or similar database preferred.
• Requires a strong understanding of relational databases, workflows, system integrations, and business processes.
• Knowledge of or ability to quickly understand and apply policies and guidelines for the confidentiality and protection of University constituent data.
• Strong background in data management, data standards, and quality controls.
• Data interpretation and analysis skills including familiarity with statistical approaches.
• Strong business analysis, project management skills and use of Microsoft Office.
• Excellent verbal and written communication skills to answer questions, communicate problems, and train staff.
• Excellent interpersonal and organizational skills.
• Ability to handle high volume of work and adjust to changing workloads during peak periods.
• Accuracy, close attention to detail, a change-friendly attitude, strong work ethic and discretion in dealing with confidential information.
• Knowledge of and commitment to the values and mission of Princeton University and the goals and guiding principles of the Office of Advancement and Data Strategy & Innovation.
• Demonstrated ability to work effectively with individuals from diverse backgrounds, identities, abilities, and experiences.
• Prior experience and familiarity with document imaging technology preferred.

Princeton University is an Equal Opportunity and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.