Summer Event Associate - Temporary

BACKGROUND: 

Conference and Event Services (CES) serves as a centralized resource for planning academic year and summer conferences, meetings, and events at Princeton University. CES provides guidance and education on event related policies and compliance, and space scheduling support for the University. The CES team shares a commitment to consistently providing exceptional customer service while cultivating sustainable relationships with internal and external clients. CES is the liaison to external, not-for-profit organizations that are interested in renting University facilities. CES oversees Princeton University’s summer program for internal and external customers including conferences, enrichment programs, workshops, meetings, etc. CES prides itself in being the best at what they do by embracing a comprehensive approach to advising the event planner community on events at Princeton University.     

Conference and Event Services is guided by the three University Services pillars: service excellence, efficiency and effectiveness, and team and people. 

SUMMARY OF POSITION: 

CES supports over 100 programs and events during the summer months. The Summer Event Associates provide support for our summer operation under the guidance of the full-time CES staff and will report to the Program and Event Manager. They work with program administrators during the event planning and execution processes to ensure that events and programs are executed successfully. Summer Event Associates are front line support and serve as the face of Princeton University to our summer guests. Successful candidates will gain valuable experience in event management, project management, and customer service amongst other skills. 

This position is temporary with an hourly rate of $18.92 plus on-campus housing and meal plan. 

RESPONSIBILITIES: 

Conference/Event Management 

• Serve as a resource and contact for program and event administrators.
• Conduct efficient check-in and check-out processes for residential summer programs/conferences.
• Inspect residential facilities to ensure residence halls are ready for each program and conference.
• Prepare program/conference materials such as maps, folders, linen packets, rosters, etc.
• Drop off and pick up linen to dorm rooms and the laundry facility.
• Set up tables, chairs, and signs for special events.
• Check-in program and conference attendees using our StarRez software system. 

 Administrative 

• Perform administrative office duties including copying, filing, answering telephone calls and emails.
• Responsible for maintaining accurate records for program attendees, program related expenses etc.
• Required to attend staff trainings and meetings.
• Serve as a liaison between CES and other on-campus departments.

Technical 

• Utilize software systems (StarRez, CCure, and Salto) to manage participant registration, check-in and check-out procedures.
• Assign participants to rooms and program key card access to residential and meeting spaces on campus.
• Troubleshoot errors and work with the appropriate staff to find resolutions.
• Use Princeton systems to place work orders; for facilities requests, A/V support and building access requests.
• Provide audio visual support for conferences, classes and meetings hosted by summer programs. 

Other Responsibilities: 

• Work outdoors in a variety of temperatures and environmental conditions.
• Drive University vehicles including passenger vans, cargo vans and golf carts.
• Other duties as assigned. 

REQUIRED QUALIFICATIONS: 

• Strong client management and customer service skills, time management, self-motivation, teamwork, leadership qualities, attention to detail, Flexible, adaptable, proactive, conflict resolution-based thinking, ability to learn and receive feedback.
• Ability to take direction from multiple supervisors while working both independently and as a member of a task force team.
• Must be organized and calm under pressure as this job varies from day to day.
• Strong oral and written communication skills.
• Proficiency with computer/technical use and willingness to learn new systems and technologies.
• Physical Endurance: Ability to lift 20-50 pounds occasionally (e.g., set-up tables and chairs for events). Physical activity includes walking long distances across campus (approximately 2-4 miles per day).
• Must possess a valid U.S./Canada driver’s license (provisional, probationary, international, or temporary licenses are not accepted).
• This position is residential (housing will be provided as a condition of your employment) to facilitate on-call, evening, and weekend guest and event support
• Two or more years of completed higher education and/or three years of hospitality, customer service, or hotel/restaurant management experience.
• Final candidates will be required to pass a background check. 

PREFERRED QUALIFICATIONS: 

• Associate or bachelor's degree preferred. 

Princeton University is an Equal Opportunity and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.