Senior Instructional Designer

Training, Strategy, Design & Implementation
• Lead the end-to-end design and execution of a multi-audience training strategy aligned with project milestones, change management principles, and adult learning best practices
• Serve as the instructional design authority for all training assets, including curriculum frameworks, facilitator guides, e-learning modules, video tutorials, multimedia presentations, and job aids
• Facilitate high-impact training events: both in-person and virtual; for audiences ranging from individual end users to large cross-departmental cohorts across ODoF, academic units, and administrative departments
• Own the full training lifecycle: needs assessment, content development, scheduling, logistics, registration management, delivery, and post-training evaluation and iteration
• Establish and enforce standards for training quality, consistency, and accessibility across all materials and delivery formats
• Proactively assess organizational readiness and skill gaps; adapt training approaches to meet the evolving needs of a complex, matrixed university environment
• Align all instructional content with vendor-supplied resources while contextualizing materials to Princeton's institutional processes and culture
• Build scalable training infrastructure to support both the Interfolio rollout and the broader ERP implementation, ensuring continuity and reusability of assets across initiatives

End User Support & Knowledge Management
• Design and implement a structured end-user support model, including tiered support workflows, escalation paths, and SLA standards, in partnership with Functional, Change Readiness, and Technical Leads
• Serve as the senior point of contact for post-implementation end-user support, resolving complex process and system issues with a high degree of responsiveness and urgency
• Govern the ServiceNow service management environment for this portfolio; tracking, triaging, assigning, and resolving incidents and service requests while producing analytics to inform continuous improvement
• Analyze support trends and usage patterns to surface systemic issues and recommend proactive improvements to training content, communications, and documentation
• Establish and maintain documentation standards across the project team, partnering with subject matter experts to ensure procedural and support materials are accurate, current, and accessible
• Curate and govern end-user knowledge bases, intranet resources, and self-service portals to reduce support dependency and promote user autonomy over time

Strategic & Institutional Contributions
• Develop deep fluency in ODoF business processes, policies, and standard operating procedures to inform training design and end-user support with institutional context
• Contribute to broader change management planning efforts, including stakeholder communications and organizational readiness assessments, as the University prepares for ERP implementation
• Other duties as assigned

Essential qualifications

• Bachelor's degree or equivalent professional experience
• 7+ years of progressive experience in instructional design, corporate training, or organizational learning; with demonstrated leadership of complex, multi-stakeholder training programs
• 7+ years of experience providing enterprise-level end-user technology support in a professional or higher education environment
• 7+ years of experience designing and maintaining procedural documentation and knowledge management systems at scale
• Demonstrated experience supporting or leading training initiatives tied to large-scale technology implementations (ERP, SIS, HRIS, or equivalent enterprise systems)
• Expert-level proficiency in virtual training platforms and synchronous/asynchronous learning modalities
• Advanced proficiency in Microsoft Office Suite; comfort working across multiple enterprise platforms simultaneously
• Exceptional written and verbal communication skills, with proven ability to translate complex technical content for non-technical audiences
• Strong project management instincts; self-directed, deadline-driven, and effective in fast-moving implementation environments
• Demonstrated commitment to diversity, equity, and inclusion in learning design and facilitation practice

Preferred qualifications

• Experience in higher education, particularly within academic affairs or faculty administration contexts
• Instructional design, training, or change management certification (e.g., ATD CPLP, Prosci, SHRM, or equivalent)
• Experience with faculty information systems (Interfolio preferred) or comparable faculty lifecycle management platforms
• Familiarity with learning management systems (Canvas, Blackboard, or equivalent)
• Experience with content management systems (Drupal or equivalent)
• Exposure to ERP systems and large-scale institutional technology transformation projects

Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.