ServiceNow Lead Developer/System Administrator

4 weeks ago
Service Management Office
Information Technology
Full-Time / Part-Time


Princeton University is seeking a Lead Developer/System Administrator to join its Service Management Office (SMO) within the Office of Information Technology (OIT). The SMO provides leadership and direction to ensure that the services OIT provides continually meet customer needs and add value to the University. The lead developer/system administrator works closely with SMO colleagues and OIT stakeholders to understand business needs and then leverages the ServiceNow platform to design, develop and configure solutions that meet these needs. To maintain the stability and usability of ServiceNow, the developer/administrator performs regular application maintenance and incident support, as well as contributes to ServiceNow software releases.


As a technical leader, the lead developer/administrator provides consultation to the SMO support team and aligns the platform to business strategies and governance decisions. The position documents the platform, assesses the impact of new requirements, and provides controls to ensure that correct technical solutions are leveraged in the delivery of business solutions. Overall, the lead developer/administrator possesses advanced ServiceNow knowledge and skills, as well as has a deep understanding of the business strategy and policies that govern the ServiceNow platform.


  • Design and develop new ServiceNow applications and services
  • Provide leadership and participate in implementing new ServiceNow requirements
  • Take ownership of complex business requirements and work them to completion
  • Provide architectural controls and impact analysis for new requirements
  • Create and maintain a detailed view of the ServiceNow architecture
  • Align ServiceNow platform capabilities to established business strategies
  • Assist with estimating release level of effort
  • Contribute to ServiceNow software releases through configuration tasks and feature delivery
  • Optimize stability and usability of ServiceNow through regular application maintenance
  • Assist with incident resolution
  • Continually identify opportunities for improvement, such as combining similar solution needs
  • Contribute to governance processesLead the implementation of technical best practices, policies, and procedures
  • Mentor and guide ServiceNow system administrators
  • Stay current in ServiceNow products and applicable integrated technologies


  • A minimum of 5 years working as a ServiceNow application developer/system administrator
  • Extensive experience with enterprise security and architecture, with knowledge of various authentication systems
  • Extensive experience in IT service management
  • Advanced knowledge of ServiceNow administration and experience developing ServiceNow applications
  • Experience with database design schemas and data modeling
  • Strong experience in requirements-gathering
  • Experience with middleware and discovery technologies
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
  • Expert knowledge in JavaScript and Web Services development languages
  • Experience in Windows and Linux system administration, including shell scripting

Preferred Qualifications:

  • ServiceNow Certified Developer and familiarity with concepts around writing scoped applications
  • Expert knowledge of AngularJS, Bootstrap, HTML and CSS development languages
  • Demonstrated experience developing and implementing ITSM/ITIL software solutions
  • Demonstrated ability integrating ServiceNow with other systems using Web Services and scripting


Bachelor's degree, or equivalent years of related work experience



Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Salary Grade

AIT, 040

Standard Weekly Hours


Eligible for Overtime


Benefits Eligible


Essential Services Personnel (see policy for detail)


Physical Capacity Exam Required



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