The School of Engineering and Applied Science (SEAS) seeks a technology specialist to support the SEAS Manager of IT Operations. The technology specialist assists in the day-to-day management of the technology needs of the school’s faculty and staff, classrooms and computer labs, and event spaces which support the Dean’s office and various centers. The Technology Specialist needs to be familiar with numerous technology systems, comfortable providing hands-on technical support, and have a customer-focused mentality. The successful candidate will have demonstrated ability to interact and collaborate effectively with a wide variety of constituencies, have a problem-solving mindset, and be able to handle multiple competing priorities simultaneously and smoothly. The incumbent will perform the following duties under the direction of the SEAS Manager of IT Operations.
Computing & Technology Support: Provides technology support to the faculty, staff, students & visitors in the SEAS Dean's Office, Keller Center, Andlinger Center for Energy & the Environment, and Center for Information Technology Policy. Supports, maintains and troubleshoots technical issues (desktop, laptop, printers, mobile devices). Provides software support for a suite of products. Provides guidance on technology purchases and installations, able to configure technology for operation on campus. Provides technical guidance & setup for classroom lab space computers as needed. Provides technical support to conference rooms, some complex, as well as configuring often times complex travel computing needs for the Dean, faculty and staff.
System and Inventory Maintenance: Assists in the support of the Rockwell Factory Talk system to monitor nitrogen gas metering throughout various engineering buildings. Repairs and replaces hardware on out-of-warranty computers and devices not covered by OIT hardware support. Prepares and manages data wipe and surplus out outdated systems and devices. Configures and maintains the SEAS managed computer cluster in Friend Center.
Associates degree or other 2-year degree of relevance to the position.
3-5 years of experience in a busy office setting. Excellent organizational skills, including the ability to manage multiple tasks and quickly shift among competing priorities. Customer service experience, superior interpersonal skills, and the ability to communicate effectively with a broad array of people. Superior computer and software skills and the ability to learn new systems quickly. Knowledge of audio-visual and video conference technologies and services The successful candidate must have strong experience in a variety of MS Windows and Apple hardware/software, administration, maintenance, and support of the following operating systems: MS Windows (XP to 10), Mac OSX (up to 10.12) and Windows Server (2003-2012). Proficiency with Microsoft Excel, Outlook, Word, SharePoint, PowerPoint and WordPress. Must be able to life 50lbs., climb stairs, twist, bend and work in physically awkward positions.
Bachelor's degree preferred. Experience in an academic environment Familiarity with Princeton University campus resources, computing systems, and cultur. Occasional after hours and weekends for special events
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW