Princeton University’s Office of Information Technology (OIT) has an opening for a highly skilled Senior Support and Training Analyst to join its Academic Systems Support and Training team. The Academic Systems Support and Training team is responsible for managing, maintaining and providing training in the University’s academic systems.
Reporting to the senior manager, the support and training analyst works closely with University faculty, students and staff on facilitating the use of technology and media in teaching, learning, and research. The analyst provides one-on-one and group training; user support by phone and online; and support documentation for University academic systems. The systems supported include the campus’ Learning Management System (currently Blackboard), scholarly research websites (currently OpenScholar) and the University’s proprietary Web appointment scheduling application. The analyst also contributes to system evaluation, upgrade and testing.
• Experience with Blackboard SaaS
• Experience with service management software, preferably ServiceNow
• Experience with Drupal
• Knowledge of tablets and mobile technology
• Experience with OpenScholar
Bachelor's degree, or related work experience in a college or university environment
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW