Director of Operational Excellence

Requisition # 2018-8493
Date Posted 4 weeks ago(2/22/2018 9:56 AM)
Campus Dining
Food Services and Dining
Full-Time / Part-Time


Princeton University Campus Dining seeks an accomplished and collaborative leader for the position of Director of Operational Excellence.  Reporting to the Assistant Vice President of Campus Dining, the Director of Operational Excellence will be responsible for managing capital projects as the client and work collaboratively with the facilities department from inception and design phases through commissioning and closeout period.  This position will establish a strategic and integrated approach in the implementation of the Campus Vision for the Future of Dining.


The Director of Operational Excellence is a member of the senior management team providing leadership, expertise, and oversight of the food service equipment and dining facilities within Campus Dining.  This position will lead the development of capital and operational project delivery for Campus Dining by designing and managing efficient, effective, and collaborative processes to align internal and external project participants.


Responsibilities include direct oversight of all quality assurance standards and processes related to food production, distribution, and preparation across residential dining halls, retail venues, catering, athletic concessions, and vending.  The Director of Operational Excellence will lead Campus Dining’s collaboration with Facilities, the Office of Design & Construction, Environmental Health & Safety, and Risk Management.


Campus Dining is a dynamic and progressive department responsible for the food program management in residential dining halls, retail venues, and catering across campus.  


Campus Dining’s vision for the future engages our campus community in activity-based learning.


Our guiding principles are:

  • Team and People:  to inspire our team of hospitality professionals.
  • Service Excellence:  to deliver excellence in food and beverage service and food and beverage production.
  • Efficiency and Effectiveness:  to continually develop innovative solutions that are fiscally responsible while being sustainable for our community, health, well-being, and the environment.


A full job description will be furnished prior to interview.


Quality Assurance Standards and Processes:

  • Oversee all major maintenance projects for Campus Dining.
  • Collaborate with the Office of Finance and Treasury to develop an equipment inventory list and ensure maintenance of all departmental assets at each operating location.
  • Determine life cycles and standard processes to identify needs, evaluate repair versus replacement/renovations and cost proposals for funding plans.
  • Ensure compliance with all state, local, and university food safety, work place safety, fleet safety, and HACCP policies and procedures.  Ensure a safe work environment through addressing safety concerns to eliminate hazards; investigate and report incidents by enforcing safety work rules and procedures.
  • In collaboration with campus partners, ensure that standards are established for a safe work environment, through effective and consistent training, management and enforcement of safe work practices.  Along with the Director of Residential Dining and the Director of Retail & Catering Operations, resolve safety issues and investigate all accidents.
  • Oversee all repairs, renovations, and replacements of capital equipment.
  • Ensures all regulatory inspections and repairs (approximately 200 work orders monthly) are completed at prescribed schedules and fully documented.
  • Ability to maintain a dynamic campus dining environment that recognizes the changing landscape of culinary excellence, laws and regulations, compliance, and technological advances as it relates to heart of the house and front of the house operations.
  • Chairs the Quality Assurance and Quality Control (QA/QC) Committee along with the Director of Residential Dining and the Director of Retail & Catering Operations.
  • Responsible for developing facilities management safety and sanitation strategy and implement change as needed.  Ensure all Campus Dining venues adhere to safety standards by developing a schedule and conducting regular inspections of all dining facilities.
  • Ensure continuity of established quality assurance schedules, preventative maintenance, and maintenance proposals that support the long term goals of Campus Dining.
  • Analyze safety and sanitation procedures and develop recommendations to improve processes to meet Campus Dining needs.
  • Responsible for conducting field operations assessment with a hands-on approach, ensuring compliance and monitoring standard operating procedures.
  • Responsible in setting standards for sustainable food service operations in terms of equipment, energy, water use, and waste management.


Strategic Planning and Infrastructure Management:

  • Coordinates with the senior management team in the development of an annual Campus Dining budget for capital and operational projects.  Develop processes to ensure that managers are informed on a regular basis of the units’ approved projects.
  • Responsible for developing and implementation of all capital projects for Campus Dining.
  • Partnering with the Assistant Vice President of Campus Dining and the Office of Design & Construction on developing and implementing the new campus plan which will include residential dining and campus nodes, while ensuring that operational needs are met while stewarding the University’s resources.
  • Ensure that all technology systems support the operational needs of Campus Dining.  Assist with the planning for upgrades and replacement of systems.
  • Assist with contract negotiations for significant Campus Dining projects.  Responsible for compliance related to vendor management, contract management, and risk mitigation related to these contracts.
  • Responsible for project management, directs multiple projects at any given time, provides monthly status updates on each project, and ensures that projects are completed in a timely manner within allocated budget.
  • Responsible for making procedural decisions based on established University policies that will impact the department and the campus community.  These decisions must be consultative in nature and ensure that the department is functioning at an optimum level.


Emergency Preparedness:

  • Leads emergency preparedness efforts on behalf of Campus Dining.  Campus Dining provides essential services to students, faculty, staff, and the Princeton community during emergencies.
  • Ensures yearly Continuity of Operations Plan (COOP) are up to date and kept current in the database.
  • Ensure University protocols, policies, and procedures are followed during emergencies.


Other Duties:

  • Supervises one office support employee.  Administers annual performance appraisals; counsels and mentors employees as required.
  • Participate in department initiatives and projects that are aligned with the Campus Vision for the Future of Dining.
  • Sits on Princeton Sustainability Committee.
  • Works to meet the Campus Vision for the Future of Dining and its core values and guiding principles with enthusiasm and a spirit of cooperation.


Essential Qualifications:

  • Undergraduate degree in engineering, planning, environmental science, food management, or related field.
  • Minimum of 10 years’ experience including planning and design management and implementation of capital programs in the food industry.
  • Experience in consumer goods, food service operations, or multi-restaurant management.
  • Knowledge of the maintenance requirements of equipment.
  • Ability to develop and implement training programs for employees to promote quality assurance.
  • Knowledge and experience with capital planning, developing budgets, analyzing financial information, and strategic planning.
  • Ability to work independently with a high level of accuracy, manage multiple priorities, and delegate tasks efficiently.
  • Strong organizational and problem solving skills, attention to detail, and the ability to meet deadlines and act decisively.
  • Must be a self-starter who demonstrates initiative and a drive for results.
  • Demonstrated ability to be effective at listening, understanding, and clarifying concerns and issues raised by various constituents and to work effectively with others.
  • Excellent interpersonal and relationship-building skills including sensitivity to the wants, needs, and concerns of all constituents and the ability to interact with a diverse population.
  • Diplomacy and negotiating ability necessary for successful resolution of issues.
  • Ability to work effectively with others.
  • Possess strong technology skills and proficiency with personal computers, business applications, project management, and Microsoft Office software.
  • Strong written and oral communication skills, including the ability to present complex information in a useful and understandable fashion to diverse audiences.
  • Flexibility with scheduling.  Based on business needs, ability to work a flexible schedule, AM, PM, weekends, and/or holidays.
  • Demonstrated commitment to diversity and inclusion and a track record of creating diverse, inclusive, and a welcoming professional working environment.
  • Must be able to function in an essential personnel role, which may include an extended on-campus presence during local, regional, or national emergencies.  (
  • Valid Driver’s License.


Preferred Qualifications:

  • Knowledge of Energy Star kitchen equipment.
  • Knowledge of technology-based solutions to effectively manage multimillion-dollar assets.
  • Experience within higher education.
  • ServSafe Certification.
  • Experience working in a unionized environment.
  • Knowledge of health department’s rules and regulations including HACCP, OSHA, ServSafe, and other federal, state, and local laws/codes.
  • Knowledge of new and emerging technologies in the areas of sustainability, environmental safety, food systems, and climate change.



Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

Salary Grade

ADM, 070

Standard Weekly Hours


Eligible for Overtime


Benefits Eligible


Essential Services Personnel (see policy for detail)


Physical Capacity Exam Required


Valid Driver’s License Required



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