• Technical Support Specialist

    Requisition # 2018-9070
    Date Posted 2 weeks ago(8/1/2018 1:53 PM)
    Department
    Princeton Neuroscience Inst
    Category
    Information Technology
    Full-Time / Part-Time
    Full-Time
  • Overview

    The Institute Technical Computing Support Specialist (SCAD/DCS) reports to the Systems Administrator and is responsible for day-to-day computing support for faculty, staff and students. This is a permanent full-time position supporting the exciting work done at the Princeton Neuroscience Institute

    Responsibilities

    • Installation, maintenance, and repair of desktop/laptop computing systems.
    • Support and administration of Windows, Mac OSX, and Linux systems.
    • Diagnose, troubleshoot, and repair computing and AV related issues.
    • Support for all office productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat), university administrative systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training.
    • Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.
    • Educate and train staff on proper computing techniques and use of applications.
    • Assist system administrators with basic support for Institute’s Linux-based research computing facility including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access for users.
    • Prepare equipment for surplus.
    • Provide guidance for faculty, staff, collaborators and students on their computing purchases; install and configure new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
    • Assist users and maintain pathways from home computers to campus systems for remote access to desktop and research computers.
    • Use PNI’s helpdesk ticket system to manage tasks, requests for help, day-to-day activities.
    • Provide support for the Institute's intranet, wiki and calendaring applications including creation, development and maintenance of sites. Content update support for the Institute's public site using Content Management Systems such as Roxen and Drupa
    • Take full advantage of training opportunities provided by the SCAD/DCS program.
    • Attend monthly SCAD/DCS meetings and participate in other pertinent OIT and/or campus computing groups.

    Qualifications

     

    Required:

    • Bachelor's degree or equivalent relevant experience 
    • Significant experience in administration, maintenance, and user support of Mac OSX and Windows. Experience with Linux as both a user and administrator is desired.
    • Understanding of and experience with TCP/IP networking and related protocols.
    • Strong analytical and problem-solving skills. 
    • Ability to work effectively and collaboratively as part of a team.
    • Ability to work independently and self-motivate.
    • Ability to pay attention to detail and make connections between similar problems.
    • Excellent communications and interpersonal skills, including the ability to build good working relationships with people of diverse personalities and professional backgrounds, with a strong focus on customer service.
    • Ability to research hardware and software issues in a thorough manner.
    • Ability to prioritize, meet deadlines, anticipate and address problems and delays.
    • Ability to follow up on open items and complete tasks in a timely manner.
    • Flexibility in adjusting work schedule to accommodate priority needs, downtime and system emergencies.
    • Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: Exchange, IMAP, Office Suite (including Outlook) and other Windows based systems and devices; Mac OSX utilities, calendar and mail applications and other OSX based devices. 
    • Experience using and administering Microsoft SharePoint.
    • A strong customer service attitude, initiative, excellent organizational and interpersonal skills, and the ability to work independently and to manage multiple priorities simultaneously are essential.
    • The ability to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices is a must for this position.
    • The desire and ability to learn and utilize new technologies easily.
    • Must be able to lift 50 lbs., twist bend and work in awkward positions.

     

    Preferred:

    • Bachelors Degree in Computer Science
    • Experience in a university setting 
    • Familiarity with Linux and Linux system administration
    • Experience with web programming tools such as HTML/XML, CSS, PHP, MySQL, Flash.

     

    Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

    Salary Grade

    AIT, 020

    Standard Weekly Hours

    36.25

    Eligible for Overtime

    No

    Benefits Eligible

    Yes

    Essential Services Personnel (see policy for detail)

    No

    Physical Capacity Exam Required

    Yes

    Valid Driver’s License Required

    No

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