The Department of Public Safety is a 24/7, 365-day operation that will require the Security Operations Manager to be on call 24 hours and work non-standard hours including evenings, weekends, and holidays.
Under the supervision of the Department of Public Safety (DPS) Associate Director of Support Services (AD), the Security Operations Manager (SOM) provides administrative and management oversight in planning, coordinating, and managing the security operations of the Princeton University Art Museum (PUAM) and Firestone Library (FL) facilities including the offsite Art Storage Facility (OASF) and providing patrol of the Satellite Branch Libraries (SBL). The SOM oversees and is accountable for all aspects of PUAM and FL security 24 hours/day, 7 days/week, 365 days /year.
Working closely with the PUAM Director/designee and the University Librarian/designee, this position has oversight of the training, directing, supervising and scheduling of appropriate staff to secure PUAM and FL and their world-class art and book collections as well as to assure the safety and comfort of visitors during open hours and at special events.
Provides strategic guidance and ensures the work assignments and training of all staff in these areas are monitored, including planning and implementation of an ongoing program of cultural property protection, customer service and cross-training to provide for qualified location specific staffing for PUAM and FL. The SOM takes a lead role in serving visitors and making them feel safe and welcome, assuring that customer service values inform and guide the work of all security staff.
The SOM prepares staffing plans and establishes priorities in order to meet location specific goals, with the most appropriate utilization of personnel and equipment that is both effective and fiscally responsible, while following best practices. The SOM is responsible for working with the DPS Budget Manager to generate, implement, monitor, and reconcile the annual operating budget for PUAM and FL security, and to request needed funds for staffing and equipment. The SOM also collaborates with the DPS Administrative Lieutenant to actively plan for and address ongoing training needs and staff development, securing funding as needed.
In this role, the SOM oversees general administration and planning for all PUAM and FL security staff including, but not limited to overseeing hiring, performance management, scheduling and payroll. The SOM collaborates closely with DPS colleagues to assure the continuing smooth integration of the administration of PUAM and FL security within the larger University security environment while honoring the specific needs and specific cultures and frameworks of the PUAM and FL.
The SOM assists the DPS Exec. Director/designee with assessing the physical security of PUAM and FL during renovation projects or special installations including liaising with administration, curators, contractors and safety consultants to ensure the security and fire code compliance to industry standards and legal requirements.
The SOM routinely meets (at least 1x/month) with the DPS Associate Director, the PUAM Director and University Librarian to ensure clear communication and alignment on practices, security objectives and customer service issues.
STAFF DEVELOPMENT AND PERFORMANCE MANAGEMENT
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