• Security Operations Manager

    Requisition # 2019-9813
    Date Posted 4 months ago(1/29/2019 10:25 AM)
    Department
    Public Safety
    Category
    Public Safety, Security, and Emergency Services
    Full-Time / Part-Time
    Full-Time
  • Overview

    The Department of Public Safety is a 24/7, 365-day operation that will require the Security Operations Manager to be on call 24 hours and work non-standard hours including evenings, weekends, and holidays. 

     

    Under the supervision of the Department of Public Safety (DPS) Associate Director of Support Services (AD), the Security Operations Manager (SOM) provides administrative and management oversight in planning, coordinating, and managing the security operations of the Princeton University Art Museum (PUAM) and Firestone Library (FL) facilities including the offsite Art Storage Facility (OASF) and providing patrol of the Satellite Branch Libraries (SBL). The SOM oversees and is accountable for all aspects of PUAM and FL security 24 hours/day, 7 days/week, 365 days /year.

     

    Working closely with the PUAM Director/designee and the University Librarian/designee, this position has oversight of the training, directing, supervising and scheduling of appropriate staff to secure PUAM and FL and their world-class art and book collections as well as to assure the safety and comfort of visitors during open hours and at special events.

     

    Provides strategic guidance and ensures the work assignments and training of all staff in these areas are monitored, including planning and implementation of an ongoing program of cultural property protection, customer service and cross-training to provide for qualified location specific staffing for PUAM and FL. The SOM takes a lead role in serving visitors and making them feel safe and welcome, assuring that customer service values inform and guide the work of all security staff.

     

    The SOM prepares staffing plans and establishes priorities in order to meet location specific goals, with the most appropriate utilization of personnel and equipment that is both effective and fiscally responsible, while following best practices. The SOM is responsible for working with the DPS Budget Manager to generate, implement, monitor, and reconcile the annual operating budget for PUAM and FL security, and to request needed funds for staffing and equipment. The SOM also collaborates with the DPS Administrative Lieutenant to actively plan for and address ongoing training needs and staff development, securing funding as needed.

     

    In this role, the SOM oversees general administration and planning for all PUAM and FL security staff including, but not limited to overseeing hiring, performance management, scheduling and payroll. The SOM collaborates closely with DPS colleagues to assure the continuing smooth integration of the administration of PUAM and FL security within the larger University security environment while honoring the specific needs and specific cultures and frameworks of the PUAM and FL.

     

    The SOM assists the DPS Exec. Director/designee with assessing the physical security of PUAM and FL during renovation projects or special installations including liaising with administration, curators, contractors and safety consultants to ensure the security and fire code compliance to industry standards and legal requirements.

     

    The SOM routinely meets (at least 1x/month) with the DPS Associate Director, the PUAM Director and University Librarian to ensure clear communication and alignment on practices, security objectives and customer service issues.

     

    Responsibilities

    PATROL OPERATIONS

    • Regularly consults with the PUAM Director and FL Librarian or their designees to discuss goals and objectives related to security and customer service in each facility. 
    • Has oversight of planning, directing, and organizing of operational resources to accomplish DPS goals and objectives for security operations in all areas. 
    • Through meetings, discussions and directives ensures security supervisors and staff understand goals/objectives for each facility and works with them to meet those goals/objectives. 
    • Oversees implementation of policies and directives, balancing work flow among supervisors and staff. 
    • Ensures all incident reports and other administrative paperwork (i.e. schedules, overtime, payroll approvals, and security detail requests are complete, accurate and approved by supervisors as required).  
    • Consults and strategizes with AD in matters relating to security policies, special events, and equipment and security personnel issues. 
    • Reviews existing policies, procedures and schedules security best practices for cultural properties. 
    • Makes recommendations to improve effectiveness of security operations while maintaining fiscal responsibility and following industry best practices. 
    • Coordinates overtime assignments and details ensuring location specific staffing needs are met. 
    • Ensures regular inspections of all facilities noting safety hazards, and maintenance needs, ensuring work orders are submitted to address issues as needed, paying particular attention to security related issues. 
    • Ensures subordinates compliance with and proper enforcement of University regulations.
    • Provides management and direct supervisory oversight of Assistant Security Operations Manager, security supervisors and indirectly provides leadership to security staff 
    • Provides mgt. oversight of security operations including ensuring adequate staffing levels, scheduling, taking into account factors such as time off, department wide needs, and institutionally specific staffing needs for all areas. 
    • Continually evaluates impact of security staff and operations on visitor experience and seeks ways to improve that experience while maintaining appropriate security. 
    • Provides management oversight of security systems: hardware/software and serves as liaison to DPS and Site Protection including planning, system features, modifications, and repairs. 
    • Exercises command responsibilities over DPS personnel 
    • Ensures all complaints are received, reviewed and investigated according to DPS/Univ. policy. 
    • Follows up on any feedback (+/-) received by or regarding DPS or its security officers. 
    • Fosters an atmosphere of cooperation and collaboration between the University community. 

     

    STAFF DEVELOPMENT AND PERFORMANCE MANAGEMENT

     

    • Oversees the performance management process for all security staff, delegating to the Assistant Security Operations Manager and Security Supervisors as appropriate. 
    • Ensures all security staff is evaluated according to the Department and University processes. 
    • Evaluates the Assistant Security Operations Manager, Head Art Museum Supervisor and the Head Firestone Security Supervisor, with input from PUAM Director and Librarian 
    • Ensures all security staff receive annual training, including assessing training needs and developing training plans and opportunities. 
    • Works with the Administrative Lieutenant to identify and implement appropriate professional development opportunities for Assistant Security Operations Manager, Head Security Supervisors of PUAM and FL and the security officers of each location.  -Provides mentoring for the Assistant Security Operations Manager, Head Security Supervisors of PUAM and FL. 
    • Performs an annual training needs analysis to ensure training programs meet Departmental and area specific goals. 
    • Ensures all training is in alignment with cultural property protection and customer service goals and objectives. 
    • Working with the DPS Administrative Lieutenant, establishes a continuous training program for officers, delegating to Assistant Security Operations Manager, Head Security Supervisors at PUAM and FL as appropriate. 
    • Participates in candidate selection process working closely with the Special Projects Manager and the Office of Human Resources 

     

    SECURITY TECHNOLOGY

    • Audits CVMS, CACS, SALTO, Acuity and alarms systems for proper operation as well as system readiness. 
    • Analyzes security systems and proposes new methods to improve the security systems, and works with DPS Budget Manager to secure needed funding through Univ. budget channels 
    • Provide security analysis of program and facility security policies/hardware and recommends modifications to or installation or elimination of system features. 
    • Develops, in conjunction with other University offices, policies governing Campus Access Control Systems (CACS).
    • Performs research and stays abreast of current standards in cultural property protection and cultural property management practices, including new and evolving security technologies. 

    EVENT MANAGEMENT

    •  In collaboration with Assistant Security Operations Manager and Head Security Supervisors reviews plans for known events, establishing priorities and setting deadlines while determining the appropriate level of personnel and equipment to achieve results, while ensuring location specific staffing needs and event objectives are met while maintaining fiscal responsibility. 
    • Oversees special event planning and coordination, including oversight of liaison with requesting parties, personnel deployment, overtime scheduling, and event supervision, while ensuring that location specific staffing needs and event objectives are met. 

    ADMINISTRATIVE

    • In collaboration with DPS Budget Manager: 
    • Provides PUAM and FL leadership info. to set budget priorities. 
    • Prepares the annual budget for security equipment, supplies, training and personnel 
    • Projects anticipated budget needs 
    • Implements approved security expenditures for all areas 
    • Attends DPS department, PUAM and FL staff meetings 
    • Provides oversight of incident report flow in all areas. 

     

    EMERGENCY

    • Chairs the Emergency Preparedness Committees for PUAM and FL. 
    • Reviews the Emergency Operations manual and continuity of operations plans with DPS and the internal PUAM and FL Emergency Management Committees to implement needed updates. 
    • Supervises drills and annually tests PUAM and FL security and safety systems. 
    • Responds (on-call 24/7) to University emergencies such as security and fire incidents and building evacuations 
    • Develops nomenclature that consistent with Univ. standards for Life Safety systems for all areas that are transmitted to Public Safety's Communication Center. 
    • Consults on Emergency Management plans 

    Qualifications

     

    • Bachelor's degree. *Work experience (minimum of 10 years security work experience with at least five years at the supervisory level) may be substituted for the degree requirements. 
    • Seven to ten years of progressively responsible experience including five years of management and supervisory experience, preferably in a higher education environment and/or working with cultural property. 
    • Experience in delivery, customer service, behavioral response, oversight, and assessment of security for cultural facilities. 
    • Excellent communication skills - written, interpersonal and verbal communications, including competency in English language, grammar, punctuation and vocabulary. 
    • Active listening skills to develop relationships and build trust and credibility with a diverse set of stakeholders. 
    • High level of emotional intelligence, judgment, astuteness, and strategic thinking
    • Highly developed time management and multi-tasking skills. Must be well organized, efficient, and maintain consistent and high attention to accuracy. 
    • High level of self-motivation and demonstrated capacity for independent judgment, planning, evaluation and decision making. 
    • Demonstrated ability: 
    • To recruit, engage, collaborate, lead and work as a part of a complex team, including strong interpersonal skills, excellent judgment and tact. 
    • To work under significant time constraints and pressure to meet deadlines. 
    • To keep a flexible schedule including additional hours outside the normal work schedule during peak work periods, special events or emergencies. 
    • To prioritize a high volume of work at under tight deadlines. 
    • To manage complex logistics and meet seemingly contradictory security and customer service objectives for special events. 
    • Must be able to respond to serious or stressful emergency situations to assist in public information and other support activities while maintaining professional composure. 
    • Intermediate knowledge of MS Office Suite.
    • The final candidate must successfully complete a background check.  

     

    Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

    Salary Grade

    ADM, 060

    Standard Weekly Hours

    36.25

    Work Schedule, If Other Than Standard Hours

    Responds (on-call 24/7) to University emergencies such as security and fire incidents and building evacuations.

    Eligible for Overtime

    No

    Benefits Eligible

    Yes

    Essential Services Personnel (see policy for detail)

    Yes

    Physical Capacity Exam Required

    No

    Valid Driver’s License Required

    Yes

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